Home > Agent Settings

Agent Settings

Changing Time Zone
For the agent to set their Time Zone, they need to be in the Settings Tab. (Time...
Creating Scripts
If you would like to have a script pop up on your agent's screen when they are c...
Edit Agent Permissions and Privileges
Administrators can give specific privileges and permissions to their agents from...
How to Begin Placing Calls
To have your agents begin placing calls, three steps must be taken first. (in no...
Manual Dial Caller ID Settings
Manual/Direct Dial Caller IDIf your agents are making manually dialed calls, the...
SIP Settings
To locate SIP information, you can either be logged in as the Admin or the Agent...
X-Lite Sound Settings
If you are using a soft phone, like X-Lite, your leads may not be able to hear y...
Agent Hold Music
When your agent is waiting for a live answer to be transferred to them, they are...
How to Turn webcam off in x-lite
If you want to make sure that your webcam is off in X-Lite, you can change your ...
How to Change Agent Password
If as an agent, want to change your agent password, you must be logged in as the...
Predictive Dialer Agents Dialer