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Administrator Tools

Campaign Reset Button
On the Campaigns Tab, you will notice that each campaign has a link named "...
Search for Recordings
If you need to find a specific recording, you can search for it using your brow...
Listen to Live Calls
If you are the admin of your account, you have the ability to listen in on your ...
Allowing Manual Calls to Record
To give permission to recordmanually dialed calls, you must be logged in as an A...
Listening To Manual Called Recordings
If your agents are set to have Manual Dials recorded, you can view and listen to...
Listening To Campaign Recordings
If set your Campaign to record all calls, or if you pressed record while in a ca...
Create New User
If you have a per-minute account instead of an Unlimited account, you can create...
Recycling All of Your Leads
When you run out of leads, you can recycle them so the dialer calls them again,...
Uploading to DNC List
If you have a DNC list that you need to upload, be sure that: A)The column is n...
Scrubbing Leads after already uploaded
f you have a DNC list to upload after you have already uploaded and started call...
Display Agent Productivity
To see how many calls each agent is making and how many leads they are talking t...
UTC Time
When you run a report from the Predictive Dialer, you will notice that the time ...
Recycle "No Answers" only
If you are wanting to only recycle your leads that did not answer, you can do th...
Call Newest Leads
If you are calling leads in a campaign and you then have more leads that you wan...
Record Manual Dialed Calls
You can also set the dialer up so that it records your agent's manually dialed c...
View Previous Calls
If your agent was on a call and suddenly the lead hangs up, you can view that ca...
Checking For Duplicates
When you are uploading your leads, you may want to check and see if there are an...
Recycling Leads
Once the dialer calls all of the leads that you have uploaded, your agents will...
Progress Stats
Every Campaign that you create builds a real time pie chart for administrators t...
Merging CSV Fields
If you tried uploading your leads to the dialer, and the dialer was not able to ...
Manage Your Do Not Call List (DNC)
'Note: Our predictive dialer solution does scrub against the National Do Not Ca...
Listen To Recordings
If set your Campaign to record all calls, or if you pressed record while in a ca...
Display Graph Stats
Each campaign has icons that allow that campaigns tools to be used, one of them ...
Campaign Reports
If you want to export your call data and reports, you will first need to be logg...
Export CDR
To run this report, you must be logged in as an admin. Select the campaigns tab....
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