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Configuring X-Lite or Eyebeam

Before agents can begin placing calls, the administrator must first set up their X-lite accounts.

You can download X-Lite here CounterPath 

Before we get started, you will first need to retrieve your SIP login information.

To easily obtain this information, simply log in to the administrator account in your dialer and click on the "Admin" tab.

All of your agents SIP information can be obtained here. (We also email the primary account holder this information upon signing up with Hosteddialer.)

To the right of the desired agent in the "Admin" tab, look for and click on the blue icon that reads "edit connection method" when hovering your mouse over it.

If you do not have the admin tab you can do this from the settings tab

Make sure the radio button that says "SIP Phone" is selected. Now, at the bottom of the window, all of the SIP phone login information is displayed. You will need to write down the Username/Auth Username (ie Sip_1234), Password and domain. You can also simply keep this window open for your reference while configuring X-lite.

Note: The SIP password can also be changed from the dialer. If you change the password in the dialer, you will need to also change it in X-lite or else the dialer will not sync up with X-lite!


Now, open X-lite and click on the top left tab. Find and click on "Sip Account Settings".

Next, click "Add".

This now directs you to the SIP account properties window and you will need to enter in the SIP information obtained earlier.

In the "Display name" "Username" and "Authorization Username" fields, you will need to enter the sip username obtained from the dialer. (Ie sip_1234, all three fields will be filled in with the same info)

In the "Password" and "Domain" fields, enter the corresponding info you obtained from the dialer in the "Admin" tab.

Next, make sure the box that says "Register with domain and receive incoming calls" is checked.

Now, make sure the "Domain" radio button is selected, then click "Apply" and then "Ok".

If your X-lite now displays a message saying "Ready. Your username is (ie sip_1234)" then your X-lite is ready to start placing calls from the dialer. However, you can place a test call from the dialer to make sure it is working properly.

To place a test call, log into the account that you are configuring X-lite for and click on the "Settings" tab.

At the bottom of the screen, look for a link that says "Test Sip Phone Registration & Setup".

Once that link is clicked on, your X-lite will now ring. If X-lite rings and you can hear the lady on the other line talking, you're good to go please test your microphone following the prompts.

If you need support with x lite or eyebeam or any other softphone contact us with a support ticket or by calling into 888-505-0631

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