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Agent Specific Reports

On the Home Tab, the agent can view their own statistics.

Simply select the time period, Today, This Week, Month and so on, or they can enter a specific date range.

Once they click "Get" the dialer will display that agent's dial out information.

The agent can see how long they were logged on in relation to how long they were talking to leads.

They can see how many calls they had, and what the dispositions on those calls were.

This report only shows the data for the specific agent that is logged in.

Agents can check this report to see if they are meeting a quota, or to see the results of a personal goal that they might have set.


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